This privacy and data security policy sets out how Saint Vidal collects, stores and processes your personal data.
We may collect and process the following personal data about you:
Personal information concerning you ► the personal data that you entrust to us, namely name, telephone number, e-mail and postal address (residence address and / or delivery address)
Your payment information ► your payment information such as those of your credit card (card number, security code and expiration date) and your bank account data
Our correspondence ► if you contact us (e-mail, telephone or any other means of communication) within the framework of any request, we will keep a record of this correspondence
Social media account information ► depending on your interactions with the various social media platforms that are linked to us or with which we engage, we may process data such as your profile names, photos or public posts
CCTV images and recordings ► To ensure the safety of our property, we may have remote monitoring devices installed and make visual and / or sound recordings where appropriate and relevant, and we may retain recordings in accordance with applicable law
Your use of our website ► data from your visits to our website and information collected through cookies and other tracking technologies, including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, geolocation data, Internet access data and other communication data and the resources you access
Your travel data and preferences ► we may collect information such as your travel data, your room preferences, food, beverages, treatments, service requests, information relating to your dietary needs, mobility or care.
We may also collect your personal data in several ways: we may collect your personal data directly from you, for example when you make a direct booking on our website; and we may also collect personal data from third parties, including agencies and online service providers who make hotel, spa or restaurant reservations on your behalf, facilitate online payments or purchase gifts or who are otherwise involved in the booking process or the provision of our services. Finally, we may also collect your personal data as part of your activity on social media platforms that are linked to us, such as Facebook & Instagram pages or when you share content, photos or follow us.
We may use your personal data in the following ways:
Manage the administrative part of your reservations ► of your reservation requests, which can be made through our website, our reception or through the website of a third party service provider and to confirm your reservation. We can send you a booking confirmation by e-mail, SMS or any other means and as part of the room (s) reservations, a message before your arrival summarizing your confirmation data and your preferences.
Provide our services to you ► to provide and bill hotel services, including, but not limited to, accommodation, meals, beverages, spa treatments, and to facilitate any special request or assistance you have requested, and non-hotel services, including rental and transportation services.
Targeting the range of services and products we offer ► to ensure your future comfort and pay attention to your personal needs, we collect and store specific information about you, such as your dietary (food and drink) and personal preferences. other special requests. For example, if you are a regular customer of our establishment (hotel and / or restaurants) or if you have completed our questionnaire on catering (food and drinks), we can save your personal data in our system in order to better serve you. next time.
Send you marketing offers ► to provide you with updates, offers and subscriptions when you have chosen to receive them, or when you are connected with us through social media platforms. With your consent, we may send you information about Saint Vidal, offers and promotions on the hotel, catering, spa, products and special events that we organize through different channels: postal mail, e-mail, phone or SMS or even shows. These offers, promotions and information are also available on the social media platforms you use to connect with us. Please note that this use is subject to the terms and conditions of the social media platform used. However, we want to limit our communications to those you wish to receive.
We give you the opportunity to opt out of all marketing communications. Each time you receive an email, you will be given the option to unsubscribe from the email distribution list by following the instructions provided in the email.
Manage incidents and handle complaints that we receive ► to manage accidents and incidents such as liaising with emergency services, and to handle customer complaints including injury for bodily injury. Please note that this may also require the processing of special categories of personal data.
We may share your personal data in the following ways.
Third party service providers who process personal data on our behalf to help us conduct our business ► We may allow certain third parties such as service providers, agencies, contractors to use your personal data for the purposes set out in section 2. These parties are contractually prohibited from using personal data for purposes other than those specified in their respective contracts, and will be subject to the obligation to process personal data in accordance with appropriate safeguards. We do not allow the sale of personal data to outside entities for any purpose.
It is important to note that no security system or system for transmitting information over the Internet is guaranteed to be secure. There is an inherent risk in submitting information online and sending email and fax. Please be aware of this when requesting information or sending us forms online or by email or fax, for example in the “Contact Us” section. We recommend that you do not include sensitive information, including credit card data, when submitting information online, by email, or by fax, or when using a public computer or public Wi-Fi access. .
We maintain commercially reasonable administrative, technical and physical safeguards designed to protect the personal data we retain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Despite these efforts, please note that no company can completely eliminate risks or guarantee the security of personal data. Unauthorized entry or use, hardware or software failure, and other factors can compromise the security of your information. Although we make every effort to put in place appropriate contractual protections, we are unable to guarantee the security of personal data hosted in databases maintained by third parties, and we accept no responsibility for the use or disclosure of personal information or other data in connection with the theft of such information or other malicious actions.
We save certain customer information and reservation data in our customer information system and reservation system on the secure servers of our subcontractors. Our server is protected by firewalls to protect the personal data collected from you against unauthorized or accidental access.
Your personal data will be saved for the period of time required or permitted by law. Our retention periods are based on business needs and your personal data that is no longer needed is either made irreversibly anonymous or securely destroyed.
At any time, you have the right to ask us not to process your personal data for marketing purposes. You can exercise your right by checking certain boxes online or on the data collection forms, by speaking to us in person, or by contacting us as indicated in section 6 below.
Subject to various exceptions and applicable data protection laws, you may have the following rights:
Access: you can ask us to provide you with more details about the use we make of your personal data and a copy of the personal data we hold about you
Correction: you can ask us to correct any inaccuracies in the personal data we hold about you
Erasure: you can ask us to erase your personal data if we no longer have a legitimate reason for use
Withdrawal of consent: where processing is based on consent (for example, marketing, or certain uses of special categories of personal data), you can withdraw your consent to the processing and we will terminate that particular processing.
Restrictions: you can restrict how we use your personal data for any ongoing investigation, for example, while we are verifying the accuracy of your personal data or when we are verifying the reasons why we are using your personal data
We will do everything reasonably possible to ensure that your personal data is accurate. In order to help us in this task, you must inform us of any changes to your personal data that you have communicated to us, by contacting us as indicated in section 6.
Fortress of Saint Vidal
43320 Saint Vidal